Refund policy

Refund & Return Policy – VITOLYN

Thank you for shopping with VITOLYN. Your satisfaction is important to us. We want you to feel confident when trying our products. Please review our refund and return policy below.

1. 90-Day Money-Back Guarantee – 3-Bottle Bundle

We offer a 90-Day Money-Back Guarantee on our 3-bottle bundle.

We want you to have enough time to try VITOLYN and decide whether it is right for you.

If you purchase the 3-bottle bundle and are not satisfied with your experience or do not notice the results you expected, you may request a refund within 90 days of receiving your order.

This guarantee allows you to open and try the product. Opened bottles purchased as part of an eligible 3-bottle bundle are covered by this guarantee.

To request a refund, please contact us at info@vitolyn.com with your order number. Our team will provide instructions for the return process.

Once the eligible return is received and approved, the refund will be issued to your original payment method.

2. Standard Returns – 30 Days

For purchases that are not eligible for the 90-day guarantee, you may request a return within 30 days of receiving your order, provided that:

  • The product is unused and in its original packaging.

  • The safety seal is unbroken.

  • The item is not damaged or altered.

For health and safety reasons, opened supplement bottles are not eligible for standard returns, except where covered by the 90-Day Money-Back Guarantee or where the item arrived damaged or incorrect.

3. Damaged or Incorrect Items

If your product arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery and include photos of the product and packaging.

We will review your request and arrange a replacement or refund at no additional cost, as appropriate.

4. Non-Returnable Items

The following items are generally non-returnable:

  • Opened supplement bottles, except those covered by the 90-Day Money-Back Guarantee.

  • Used items not covered by the guarantee.

  • Gift cards.

  • Promotional items, unless required by applicable law.

5. Refund Process

Once your return is received and approved, refunds will be issued to your original payment method within 5–10 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

6. Return Shipping Costs

For standard returns, return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Please contact us before sending any return. We will provide the appropriate return instructions.

7. Contact for Returns

For all refund and return requests, please contact:

Email: info@vitolyn.com

Business Address:
1209 Mountain Rd Pl NE, Albuquerque, NM 87110, USA

Please include your order number in all return or refund inquiries.