Privacy policy

Last Updated: November 25, 2020

VITOLYN operates this store and website—including all related information, content, features, tools, products, and services—to provide you with a personalized shopping experience (“Services”). VITOLYN is powered by Shopify, which enables us to offer these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or use the Services, or when you make a purchase or interact with us in any way.
If there is any conflict between our Terms of Service and this Privacy Policy, the terms regarding the collection, processing, and sharing of your personal information will be governed by this Privacy Policy.

By accessing or using any of the Services, you acknowledge that you have read, understood, and agreed to the collection, use, and sharing of your information as described below.

Personal Information We Collect and Process

“Personal Information” refers to information that identifies you directly or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with our Services and what local laws allow, we may collect or process the following categories of personal information:

1. Contact Information

Your name, billing and shipping address, phone number, and email address.

2. Financial Information

Credit or debit card details, payment method, transaction details, and related payment information.

3. Account Information

Username, password, security questions, preferences, and account settings.

4. Transaction Information

Products added to cart, wishlist items, purchases, returns, exchanges, cancellations, and order history.

5. Communications

Any information you provide when contacting customer support or communicating with us.

6. Device Information

Information from your device or browser, IP address, and unique identifiers.

7. Usage Information

How and when you interact with the Services, browsing patterns, and site activity.

Sources of Personal Information

We may collect your personal information:

Directly from you

When you create an account, make a purchase, or otherwise provide your information.

Automatically through the Services

Through cookies, analytics tools, and your device while browsing or using our website.

From service providers

Such as payment processors, data analytics providers, logistics partners, and customer support tools.

From business partners or third parties

How We Use Your Personal Information

Depending on your interaction with our Services, we may use your information for the following purposes:

1. To Provide, Personalize, and Improve Our Services

Processing orders, payments, deliveries, managing accounts, facilitating returns/exchanges, remembering preferences, and improving your shopping experience.

2. Marketing and Advertising

Sending marketing communications (email, SMS, postal mail) and showing personalized ads on our website or third-party platforms based on your activity.

3. Security and Fraud Prevention

Verifying accounts, preventing fraudulent or illegal activity, protecting public safety, and maintaining the security of our Services.

4. Customer Support and Communication

Responding to inquiries, offering assistance, and maintaining our business relationship with you.

5. Legal and Compliance Purposes

Responding to legal requests, complying with laws, handling disputes, and enforcing our terms and policies.

How We Share Your Information

We may share your personal information for legitimate purposes, including:

• Service Providers

IT management, payment processing, data analytics, cloud storage, shipping partners, and customer support tools.

• Marketing Partners

For personalized advertising and analytics across websites and platforms using Shopify and third-party tools.

• At Your Direction or with Your Consent

For shipping services, social media integrations, or other interactions you request.

• Business Transfers

In case of mergers, acquisitions, bankruptcy, or restructuring.

• Legal Requirements

Responding to subpoenas, legal processes, or government requests, or protecting rights and safety.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects, processes, and stores personal information to deliver and improve the Services.
Your data may be transferred to third parties outside your country as part of Shopify’s global infrastructure.

For more details on how Shopify handles personal information, please visit the Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en

Links to Third-Party Websites

Our Services may contain links to websites operated by third parties. We are not responsible for the privacy practices, accuracy, or content of these sites.
Information shared on public areas or social media platforms may become publicly accessible.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the legal age of consent in your jurisdiction.
If you believe your child has provided us with information, please contact us to request deletion.

Security and Data Retention

While we use technical and organizational measures to protect your data, no system is entirely secure.
We retain personal information only as long as necessary to:

  • Operate the Services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Access

  • Deletion

  • Correction

  • Data portability

  • Opt-out of targeted advertising or data sharing

  • Managing communication preferences

Requests may require identity verification, as allowed by law.

Complaints

If you have concerns about how we process your personal information, you may contact us or submit a complaint to your local data protection authority.

International Transfers

Your information may be transferred, stored, or processed outside your home country.
When transferring data from the EEA or UK, we rely on Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this webpage with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 info@vitolyn.com
📍 1209 Mountain Rd Pl NE, Albuquerque, NM, 87110, USA